Make a creative services request.
Our creative team provides an excellent service which is open to all areas of the council, to request a creative service please get in touch with us by completing the form, please try to include as much information as possible.
What happens next?
Once you have submitted a request, you’ll receive an email confirming it has been received and we will be back in touch within five working days.
We may need to ask a few more questions and once we have a full understanding of your request, we’ll confirm the next steps. We’ll work with you to find the best solution.
When reviewing your request, we’ll check it against our agreed priorities.
Why can’t services design their own material?
West Lothian Council is a professional organisation and it is important that professional and consistent communications are created.
Services are therefore asked not to design their own material. This includes, print material, online materials and videos and animation.
Whilst we appreciate that some services may have access to a member of staff who is competent within design packages, allowing services to create their own materials raises a number of issues:
- Who determines what material is suitable and which material is not?
- Who arranges print or distribution of materials?
- Who keeps an eye on your costs and ensures procurement laws followed
- Does your member of staff know about the council’s branding guidelines and design requirements?
- Who ensures that your materials are accessible to all customers?
- Public sector organisations have a legal duty to make websites accessible. Find out how your organisation is impacted
- This includes ensuring that images on websites are accessible.
- Copyright and liability for breaches
Whoever designs graphic, owns design. Your member of staff or your service will be responsible for ensuring that images and text do not breach copyright laws. If they do, you or your service will be responsible for any breach and the implications
- Do you have time on your hands?
If members of staff are designing materials, they are spending less time on the role they are employed to do.